Privacy Policy
A legal disclaimer
Privacy Policy
Last updated: January 31, 2026
This Privacy Policy describes how Apex Dental Club ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the "Site"). This policy is tailored for an e-commerce dental brand serving customers primarily in the United Kingdom.
1. Information We Collect
We may collect the following types of information:
-
Personal information you provide voluntarily, such as your name, email address, phone number, billing address, and shipping address
-
Order and account information, including products purchased and order history
-
Payment information, which is processed securely by third-party payment processors (we do not store full payment card details)
-
Automatically collected information, such as IP address, browser type, device information, pages visited, and cookies
2. How We Use Your Information
We use your information to:
-
Process, fulfill, and ship your orders
-
Manage your account and membership (if applicable)
-
Communicate with you regarding orders, updates, promotions, or customer support inquiries
-
Improve our products, services, and website functionality
-
Detect, prevent, and address fraud, abuse, or security issues
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only when necessary to:
-
Process payments
-
Deliver orders and manage logistics
-
Provide website hosting, analytics, or customer support services
-
Comply with legal or regulatory requirements
All third-party partners are required to safeguard your information.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand user behavior, and improve our Site. You may control cookies through your browser settings, though disabling cookies may affect Site functionality.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.
6. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Apex Dental Club
Email: contact@apexdentalclub.com
Return Policy
Last updated: January 31, 2026
At Apex Dental Club, your satisfaction matters. If you’re not completely happy with your purchase, we offer free returns within 14 days of delivery.
1. 14‑Day Free Returns
-
You have 14 days from the date your order is delivered to request a return
-
Returns requested within this window are free of charge
2. Eligibility for Returns
To qualify for a return:
-
Items must be unused, unopened, and in their original condition
-
Items must be returned in original packaging
-
Proof of purchase is required
3. Non‑Returnable Items
For health and hygiene reasons, the following items are not eligible for return:
-
Opened oral‑care or dental hygiene products
-
Gift cards
-
Final sale, clearance, or promotional items
-
Personalized or custom products
4. How to Start a Return
To initiate a return, please email contact@apexdentalclub.com with your order number and reason for return. Our team will provide return instructions.
5. Refunds
-
Once your return is received and inspected, we will notify you of the approval status
-
Approved refunds will be issued to the original payment method within 5–10 business days
6. Exchanges
If you received a defective or incorrect item and would like an exchange, please contact us and we’ll make it right.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours of delivery so we can resolve the issue promptly at no cost to you.
8. Contact Us
For any questions regarding returns or refunds, please contact:
Apex Dental Club
Email: contact@apexdentalclub.com
Terms & conditions
1. About Apex Dental Club
Apex Dental Club provides membership-based dental benefits, discounts, and services to members through participating dental providers and partners.
Membership benefits may include, but are not limited to:
-
Access to discounted dental treatments
-
Preventative dental care plans
-
Exclusive member offers
-
Educational dental resources
-
Access to participating dental clinics
Benefits vary depending on the membership plan selected.
2. Membership Eligibility
To become a member of Apex Dental Club you must:
-
Be at least 18 years old, or have consent from a parent or guardian
-
Provide accurate and complete information
-
Agree to these Terms and Conditions
-
Pay any applicable membership fees
We reserve the right to refuse or terminate membership at our discretion if these Terms are violated.
3. Membership Fees and Payments
Membership fees:
-
Are charged monthly or annually, depending on your plan
-
Must be paid in advance
-
Are non-refundable unless required by law
Payment terms:
-
Payments are processed via secure third-party providers
-
Failed payments may result in suspension of membership
-
We may adjust pricing in the future with reasonable notice
Members will be notified before any price changes take effect.
4. Membership Benefits
Benefits provided by Apex Dental Club:
-
Are subject to availability
-
May vary by location and provider
-
May be modified, replaced, or discontinued at any time
Membership benefits do not constitute insurance unless explicitly stated.
Apex Dental Club is not responsible for treatment outcomes provided by independent dental professionals.
5. Dental Treatment and Professional Responsibility
Dental treatments are performed by independent licensed dental professionals.
Apex Dental Club:
-
Does not provide medical or dental treatment directly
-
Does not guarantee treatment results
-
Is not liable for clinical decisions or procedures
All treatment decisions are made between you and your chosen dental provider.
6. Appointment Bookings
When booking appointments through Apex Dental Club:
Members agree to:
-
Attend scheduled appointments on time
-
Provide at least 24 hours notice for cancellations where possible
-
Follow the policies of the individual dental clinic
Missed appointments may result in fees set by the dental provider.
7. Cancellation and Termination
Members may cancel their membership by:
-
Contacting customer support, or
-
Cancelling through their member account
Cancellation terms:
-
Membership remains active until the end of the billing period
-
No partial refunds are provided for unused time
Apex Dental Club may terminate memberships for:
-
Breach of these Terms
-
Fraudulent activity
-
Misuse of benefits
8. Acceptable Use
Members agree not to:
-
Abuse or misuse membership benefits
-
Provide false or misleading information
-
Engage in fraudulent activity
-
Use Apex Dental Club services unlawfully
Violations may result in immediate termination of membership.
9. Privacy and Data Protection
We process personal information in accordance with applicable data protection laws including the UK GDPR and Data Protection Act 2018.
Information collected may include:
-
Personal identification information
-
Contact details
-
Payment information
-
Membership activity
For full details, please refer to our Privacy Policy.
10. Intellectual Property
All content on Apex Dental Club platforms, including:
-
Branding
-
Logos
-
Website content
-
Educational materials
are the intellectual property of Apex Dental Club and may not be reproduced without permission.
11. Limitation of Liability
To the fullest extent permitted by law, Apex Dental Club shall not be liable for:
-
Indirect or consequential losses
-
Dental treatment outcomes
-
Service interruptions
-
Loss resulting from reliance on website information
Nothing in these Terms limits liability where it cannot legally be excluded.
12. Changes to Terms
We may update these Terms and Conditions from time to time.
When changes occur:
-
The updated Terms will be posted on our website
-
Members may be notified via email where appropriate
Continued use of Apex Dental Club services constitutes acceptance of the updated Terms.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising shall be subject to the jurisdiction of the courts of England and Wales.
14. Contact Information
For questions about these Terms, please contact:
Apex Dental Club
Email: contact@apexdentalclub.com
Phone: 07403868351
Address: 57 gourlay yard, Dundee, DD1 3BR